Empower Federal Credit Union in 5791 New York 31

Customer Reviews about Empower Federal Credit Union:

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  Absolutely the worst customer service possible every single one of the tellers has attitude when I try to bring up the issue of how terrible the empower debit cards are they barely ever work at any store and they never even working in empowers own ATMs.
  By Jay Callie, August 02, 2017
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  Buyer beware. When you decide that you want to take out a loan with Empower, please read everything and understand that you do not need to take Life and Disability with your loan unless YOU choose to. The loan officers try to stuff this on every loan without fully disclosing the monthly charges or the product itself. Then when you want to remove it from your loan they tell you that the payment will still be the same as they will only reduce the term for you. Meaning: your 60 month loan with Life and Disability is $400 per month. Without it they give you a 55 month loan for $400 per month. In essence, making it seem like you may as well have it since its not going to lower the payment. And even when you make them remove it you are met with an attitude from the loan officer. In reality you can deny the coverage and the loan term does not have to change to "keep your payment the same". That is a tactic know in the car business as "payment packing". Your monthly payments increase $30, $40, even upwards of $50 per month based on the term and amount financed. Sometimes they don't even tell you they "added" it to your loan, its just there and unsuspecting victims just sign away. (This happened to me on every loan from them but I was fortunate to read it and understand what it was and deny the coverage.) When I contacted a supervisor, I was told this is how they are trained and it is company policy. "craziness if you ask me" This is a very shady and deceptive business practice by a lending institution and I am fed up with it every time I get a loan from them. Payment packing is against the law. No more Empower loans for me. Buyer beware. All i'm saying is that you do your research, know your rights and read everything before signing. Some people genuinely need this extra coverage which is fine, but the sales process should be disclosed properly to every customer. End of Rant.
  By Daniel Schirtz, February 28, 2017

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